Terms and Conditions

1. Acceptance & Eligibility

These Terms and Conditions ("Agreement") govern the relationship between WSNL NOVASERVE LLP (LLP CIN: ACH-7986, PAN: AAEFW9006A), having its registered office at H No-669, Mulla Complex, Chikodi Road, Near Bus Stand, Nipani, Belgaum- 591237, Karnataka, India ("Company", "we", "us", or "our"), and the entity or individual subscribing to our software rental solutions or visiting our website ("Client", "Subscriber", "you", or "your").

By signing an order form, registering an administrative account, or utilizing the NovaServe Radius platform, you represent that you possess the full legal power and corporate authorization to enter into this Agreement and bind your enterprise to these terms.

2. Scope of Services & Software Rental

WSNL NOVASERVE LLP provides specialized Internet Subscriber Management Services, software rental, cloud hosting, and management solutions engineered for Internet Service Providers (ISPs), broadband operators, and hotspot administrators across India. The service portfolio includes:

• RADIUS AAA Core: Carrier-grade authentication, authorization, and accounting engine for PPPoE, IPoE, Hotspot, and DHCP subscribers.
• Billing & Lifecycle Automation: Automated prepaid voucher generation, postpaid invoice creation, plan renewal scheduling, online payments, and collections reconciliation.
• Network & NAS Integration: Compatibility with MikroTik RouterOS, Cisco, Juniper, Huawei, and third-party NAS hardware via standard RADIUS and API protocols.
• TR-069 Auto-Configuration Server (ACS): Customer-premises equipment (CPE/ONT) remote configuration, firmware management, and diagnostic monitoring.
• ERP & Partner APIs: REST endpoints facilitating integration with lawful interception logging (IPDR), third-party bill collectors, and field engineer apps.

The Services are delivered as hosted Software-as-a-Service (SaaS) and software rental instances. NovaServe grants you a non-exclusive, non-transferable, revocable license to access the platform during your active subscription period.

3. Accounts & Access Credentials

To access the administrative console, you must complete registration and provide accurate business records. You agree that:

• You are solely responsible for maintaining the confidentiality of administrative usernames, passwords, API tokens, and two-factor authentication credentials.
• Any activity conducted through your designated administrative accounts shall be deemed to have been authorized by you.
• You shall immediately notify NovaServe at support@novaserve.tech upon discovering any unauthorized access, compromised credentials, or security breaches.

4. Acceptable Use Policy

You agree to use NovaServe Radius strictly in accordance with applicable laws, including the Indian Telegraph Act, 1885, the Information Technology Act, 2000, and DoT/TRAI licensing guidelines. Specifically, you agree NOT to:

• Decompile, disassemble, reverse engineer, or attempt to extract the source code or proprietary algorithms of the platform.
• Sublicense, lease, resell, distribute, or time-share the software platform to unapproved third parties outside your authorized ISP franchise network.
• Interfere with or disrupt the integrity, availability, or performance of our cloud clusters, AAA servers, or network databases.
• Utilize the platform to store, transmit, or process unlawful, defamatory, fraudulent, or infringing data.
• Bypass or attempt to circumvent license quotas (e.g. active subscriber limits, NAS router count, or bandwidth telemetry limits).

5. Fees, Billing & Invoicing

• Subscription & Rental Fees: Fees for software rental, subscriber tier capacity, and optional managed modules are payable in Indian National Rupees (INR) as specified in your commercial quotation or subscription tier.
• Billing Cycle: Services are billed on an advance periodic basis (monthly, quarterly, semi-annually, or annually) as chosen during registration.
• Taxes: All listed fees are exclusive of applicable Indian Goods and Services Tax (GST) unless explicitly noted. Applicable GST will be added to invoices at statutory rates.
• Payment Modes: Payments may be made via integrated online payment gateways (UPI, Net Banking, Credit/Debit Cards, Corporate Wallets) or authorized bank RTGS/NEFT transfers.
• Late Payment & Suspension: If an invoice remains unpaid past the due date and grace period (ordinarily 7 days), NovaServe reserves the right to temporarily restrict or suspend administrative platform access until outstanding balances are cleared.

6. Intellectual Property Rights

Company Ownership: WSNL NOVASERVE LLP retains all worldwide rights, title, copyright, trademarks, trade secrets, patents, and intellectual property in and to the NovaServe Radius platform, website, user interfaces, documentation, software architecture, and source code. Nothing in this Agreement constitutes a transfer of any intellectual property ownership to the Client.

Client Data Ownership: The Client retains all ownership rights and interest in their proprietary subscriber database, customer credentials, billing ledger records, and operational network configuration data. NovaServe processes such data solely as a data processor for the purpose of executing the Services.

7. Service Availability & Support

NovaServe targets a high availability standard (target 99.9% AAA uptime for core authentication services). However, availability is subject to scheduled maintenance, upstream telecommunications outages, cloud hosting failures, or fiber breaks outside NovaServe's control.

Scheduled maintenance windows will be notified to registered administrators in advance. Technical assistance is provided via our ticketing desk and email at support@novaserve.tech during official business hours, with 24x7 automated emergency monitoring for production cluster health.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE INDIAN LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR UNINTERRUPTED AVAILABILITY.

IN NO EVENT SHALL WSNL NOVASERVE LLP, ITS DESIGNATED PARTNERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA LOSS, BUSINESS INTERRUPTION, LOSS OF REVENUE, OR SUBSCRIBER CHURN, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE PLATFORM.

THE TOTAL AGGREGATE LIABILITY OF WSNL NOVASERVE LLP UNDER THIS AGREEMENT, REGARDLESS OF THE LEGAL ACTION, SHALL IN NO CIRCUMSTANCES EXCEED THE TOTAL FEES ACTUALLY PAID BY THE CLIENT TO NOVASERVE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE OCCURRENCE OF THE EVENT GIVING RISE TO LIABILITY.

9. Indemnification

The Client agrees to defend, indemnify, and hold harmless WSNL NOVASERVE LLP and its partners, officers, and agents against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Client's violation of any provision of this Agreement or applicable Indian telecommunications regulations.
• Disputes or contractual claims brought by Client's end-subscribers, broadband customers, or franchisees.
• Unauthorized modification, unlawful interception, or improper usage of router telemetry.

10. Suspension & Termination

• Termination for Convenience: Either party may elect not to renew the software rental subscription by providing written notice prior to the expiration of the current billing cycle.
• Termination for Cause: NovaServe may suspend or terminate this Agreement immediately without prior notice if the Client breaches the Acceptable Use Policy, engages in fraudulent activities, or fails to cure payment defaults within 14 days of formal notice.
• Data Retrieval Post-Termination: Upon termination, the Client shall be granted a reasonable window of 15 (fifteen) business days to export subscriber and billing records, after which the tenant instance and associated database partitions may be permanently decommissioned.

11. Governing Law & Jurisdiction

This Agreement shall be governed by, interpreted, and construed exclusively in accordance with the substantive laws of the Republic of India, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to this Agreement, including its formation, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over Belgaum, Karnataka, India.

12. Corporate Details & Legal Notices

All legal, regulatory, and formal contractual notices to WSNL NOVASERVE LLP shall be delivered in writing to the corporate address below: